Will I be able to place an order for multiple baskets and have them shipped to different locations?
At the present time, we do not offer that option.
Do I have to pay sales tax for my merchandise?
If the basket is being shipped to Florida, then tax will need to be collected. Please provide the county the item will be shipped to in the second address line. The tax rate for Florida is 6%.
What is your return policy?
If our supplier has committed an error or a gift is damaged they will work with us to retrieve the gift and refund it in full or re-ship it. But, again we must be able to retrieve the damaged gift to offer a refund of any kind. No additional discounts will be offered if the gift can not be retrieved. We do reserve the right to make substitutions and do find the need to do so at various times throughout the year. Also, not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind. If for any reason other than damages or errors on our part, a customer wants to return a gift, they may do so at their own expense plus an additional 20% restocking fee.
How long does it take for an order to ship out?
All ground orders ship within 48 business hours.
Can I cancel an order after it has shipped?
Yes, you may. However, there are fees associated with cancelling an order after it has shipped. The following fees will apply: shipping charges to and from the destination and a 20% restocking fee. If we need to request UPS to intercept the delivery there is an additional $12.50 fee.
How do your gifts ship?
Every gift is wrapped in shrink wrap, topped with a hand made bow and packaged in air pillows. It is then placed in a 100# corrugated box and shipped via UPS.
What happens if my gift gets lost or damaged in transit?
We will place a claim with the courier. Once the claim has been completed and not before, a refund or reshipment will be offered. Claims typically take 3-5 days to process with the shipping courier. All damage claims must be filed in writing via email within 3 business days of the gift being received. NO exceptions. We will not honor damage claims several weeks old under any circumstances.
Can I send a card enclosure or message with the gift?
Yes! We do include a greeting with every gift. You simply enter the message you would like to be sent with the gift on our order form and we send that with your order.
What methods of shipping do you offer?
We offer UPS ground, three day, two day and next day air shipping.
